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FAQ

Frequently Asked Questions

Updated 8/4/14

Click on a question below to see the answer, then click the back button to return to top.

1. Can I talk to a real person?
2. Can you ship apples to CA or AZ?
3. What is the difference between a gift box and a case?
4. What is the difference between Extra Fancy, Fancy, and Utility Grade?
5. What is meant by count? In cases, how do I figure out the size of an apple?
6. Where is your fruit grown and why are your apples so special?
7. I have multiple people and address that I want to send apples as a gift to. Can I enter them in one order??
8. How much is shipping?
9. How soon will my order be shipped once it is placed?
10. Can you supply my local supermarket with the same quality apples you carry at Honeycrisp.com?
11. What apples do you currently have in stock?
12. How can I make sure that I will have apples through the winter?
13. Can I order more than one variety of apple in one gift box?
14. Do you ship fruit year round?
15. Is my credit card secure on your site?
16. Is my transaction more secure if I call you and have you enter my order?
17. Do I have to create an account to place an order?
18. Why don't I see anything in my cart?
19. Why did my apples arrive looking shriveled and in bad condition during the winter?
20. My order arrived with the packaging damaged and/or apples are missing. What should I do?
21. I'm ordering something as a gift. Will there be a receipt or pricing included with my order?
22. Are your apples organic?

1. Can I talk to a real person?

Yes you can! Call our office at 518-695-4517. If you get our voicemail, please leave a message & we will get back to you as soon as possible.

Feel free to email us at any time at order@orderapples.com

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2. Can you ship apples to CA or AZ?

We are unable to ship to CA or AZ at this time due to state agricultural regulations. The Department of Agriculture in CA and AZ require us to keep apples in cold storage for 30-45 days before we can begin shipping them.

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3. What is the difference between a Gift Box & a Case?

Our gift boxes are a white corrugated apple gift box with a soft foam insert. Each apple is nestled in an individual round hole in the foam insert.

Our cases are each 40 pounds, providing a more affordable way to order apples. Each case is made of corrugated cardboard, with apples layered in either cardboard trays or cells. The inside of the case is lined with bubble wrap. This economical packaging does not provide the same protection as a gift box.

THERE IS A RISK OF BRUISING WHEN ORDERING CASES. We never pack bruised apples, but there is a risk of bruising during shipment when ordering cases. Whether the apples bruise in shipment depends on how UPS handles the box. Honeycrisp.com does not provide refunds for bruised apples in cases.

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4. What is the difference between Extra Fancy,Fancy Grade, and Utility Grade?

These are USDA grades. We only separate our Honeycrisp apples by Extra Fancy and Fancy Grade.

Extra Fancy is perfect in color, shape and condition. These are the best for gifts and for those who enjoy a perfectly beautiful apple.

Fancy Grade could have a minor blemish (never broken skin), they may be lower in color or be slightly misshapen. These are great for eating at home. If you're sending apples as a gift, we recommend Extra Fancy.

Utility Grade is the grade below Fancy. Utility Grade apples could have the appearance of Fancy or Extra Fancy but with slight bruises, minor blemishes and/or dimples caused by hail. They are fine for eating if you don't mind blemishes, and are great for cooking.

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5. What is meant by count? In cases, how do I figure the size of an apple?

In the apple industry, count is described by how many apples of one size it takes to fill a bushel box (case) holding approximately 40 lbs of apples.

For example it takes 100 "100 Count Apples" to fill a bushel box.

The higher the count, the smaller the apple. Likewise, the smaller the count, the larger the apple.

Scale of largest to smallest:

36, 48, 56, 64, 72, 80, 88, 100, 120
Larger Apples----Medium Apples----Smaller Apples

The size of the apple may vary slightly in gift boxes depending on the count.

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6. Where is your fruit grown and why are your apples so special?

Our fruit is grown and packed at our two orchards in Upstate New York. Our colder varieties are grown at our orchard in Peru, NY, just south of Montreal. Our warmer varieties are grown at our orchard in Marlboro, NY, about an hour north of New York City. “Grown a little colder, a whole lot better than the rest!”

At the orchards of Honeycrisp.com, we work very hard to ensure our fruit arrives to you quickly and in perfect condition. Each piece of fruit is hand selected and packed with care at the orchard before being shipped fresh from our farm to your door.

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7. I have a list of people I want to send apples to as a gift. Can I enter all of them in one order?

YES! Our website allows for multiple shipping addresses in one transaction.

You can Create an Account to save your information (we do not save any credit card information).

E-mail or call us if you have any questions

518-695-4517

order@orderapples.com

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8. How much is shipping?

The cost of shipping varies depending on how much your order weighs and where you are shipping it to.

1. Add an item to your cart

2. Once it’s added, there will be a place on the right side of the screen to put in the zip code of the shipping address then click calculate shipping.

This will show you all of your shipping options from UPS Ground to Overnight.

We offer free shipping to any active military address!

Check out the UPS Shipping Map for estimated delivery times or Shipping Info for additional information.

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9. How soon will my order be shipped once it is placed?

We work quickly and efficiently at our orchards to get your order packed and shipped as quickly as possible. Every package is hand packed for each order, which does take some time. We try to have packages sent out within 1-3 days of placing your order.

WE DO NOT SHIP ON THE WEEKEND. UPS does not ship over the weekend, so we do not send out any orders on Saturday or Sunday.

Also, we try to avoid having your order sit over the weekend with UPS, so we may delay sending your package until the following Monday.

Choosing overnight shipping does not necessarily mean that your order will be shipped that day. If you place an order on a Friday for overnight shipping, your order will not arrive to its destination until at least Monday. Instead, will send it on Monday to arrive on Tuesday to avoid it sitting extra days with UPS over the weekend.

Make sure you specify at the time your order is placed if you would like your order to arrive on a specific date, and we will do our best to accommodate your request.

Please refer to Shipping Info for additional information.

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10. Can you supply my local supermarket with the same quality apples that you carry at Honeycrisp.com?

YES! If you put us in contact with your local supermarket and they start carrying our apples, we’ll send you apples as a thank you!

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11. What apples do you currently have in stock?

If you can add an item to your cart, then the item is in stock. Items that are out of stock will say “Season has ended.”

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12. How can I make sure that I will have Honeycrisp apples through the winter?

Click here and order our fruit for (3) months or (6) months. We will make sure to save yours, and we will ship you one box a month for 3 or 6 months.

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13. Can I order more than one variety of apple in one gift box?

Yes! We have combination packages available in the Apple Mixers section of the site.

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14. Do you ship fruit year round?

Almost! Last year we shipped fruit until June. The season begins again in September.

Take advantage of Fruit for Months early in the season to lock in your fruit for 3 or 6 months!

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15. Is my credit card secure on your site?

Yes! In our many years of online business we've never had a problem with security. We do not store your credit card information.

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16. Is my transaction more secure if I call you and have you enter my order?

No. We enter orders on the website the same way as our customers do. In our many years of online business we've never had a problem with security.

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17. Do I have to create an account to order?

No. You can place an order without making an account. By creating an account, we save your email address, personal billing and shipping address, you can add addresses of others to your address book, and review your order history. We do not store credit card information in accounts. Click Here to Make an Account

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18. Why don't I see anything in my cart?

Once you select an item and after have entered the necessary info, click "Add to Cart."
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19. Why did my apples arrive looking shriveled and in bad condition during winter?

Apples can appear this way if they freeze in shipment. We never pack apples in this condition. Please contact us for more information.
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20. My order arrived with the packaging damaged and/or apples are missing. What should I do?

• We ask that you do not consume any of the fruit for your safety. Please notify us immediately by email order@orderapples.com or phone 518-695-4517 so that we can file a claim with the shipper right away.
• Keep the fruit and all of the packaging; UPS requires this for possible inspection.
• UPS may contact you. Simply tell them how the fruit was damaged beyond an acceptable level. UPS may also request to schedule an inspection of the fruit and its packaging.
• Any pictures you could send us of the damage are very helpful, but not required. We offer a free upgrade on your next order for supplying pictures of the damaged fruit and packaging.
• We want you and your family to have an exceptional experience with our fresh fruit that we work so hard to grow. We will send a replacement gift box for the amount of fruit damaged once the UPS inspection is verified and complete.
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21. I’m ordering something as a gift. Will there be a receipt or pricing included with my order?

No. We do not include any receipt or pricing with any orders that are sent out. Once your order is placed, you will receive a copy of your order in your email.
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22. Are your apples Organic?

Our apples are not certified organic. We are very careful about how we grow our apples- our family is eating them too!

(Did you know? Certified organic apple farmers are permitted to use certified organic pesticides and fertilizers.)


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