Yes, call our office at 518-695-4517. If you get our voicemail please leave a message, we will get back to you as soon as possible. We are probably out looking at your apples. You're also welcome to e-mail us or send a fax to 518-695-5718. We're also now accepting messages by carrier pigeon!

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2. I thought I ordered but there is nothing in my basket, what do I do?

Go back to the item you would like to order. Click view product page, enter message to recipient, and special instructions, then click add to cart. Continue shopping or checkout.

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3. I live in CA or AZ can you ship apples to us?

No, due to over reaching regulations we are no longer permitted by New York State to Ship to CA & AZ. California and Arizona Department of Agriculture require us to keep apples in cold storage for 30-45 days before we can begin shipping them.

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4. What are your gift boxes like?

Our apple gift boxes are a white corrugated apple gift box with a Soft Foam insert. The foam insert has an individual round hole for each apple. The apple is nestled in protective foam. The boxes look really nice and they keep your apples in pristine condition. Some other companies use a cheap method with a cardboard insert, a little fake grass and a cardboard sleeve... you get what you pay for.

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5. What are the 40lb cases and why does it say "Some Risk of Bruising"?

We offer Honeycrisp in 40lb cases to provide our costumers a more affordable way of getting Honeycrisp to their door, to satisfy their Crunch craving.

These cases were originally designed to be shipped to the supermarket stacked on a pallet and traveling on an air ride truck. For our retail customers we ship these UPS. If someone at UPS gives the case a toss then you're apples will likely arrive with bruises the size of a quarter (as reported by other customers).

Generally the apples arrive in great shape and we have customers re-order again and again. Note, there is a difference between bruising and destroyed! If you have any question just give us a call.

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6. What is the difference between Extra Fancy and Fancy Grade and Utility Grade?

These are USDA grades.

Our Extra Fancy is a little bit than what we would send to the grocery store. These are perfect in color, shape and condition. These are the best for gifts and for those who enjoy perfectly pretty apples.

Fancy Grade could have a minor blemish (never broken skin), they may be lower in color or be slightly misshapen. These are great for eating at home. If you're sending apples as a gift, we'd recommend Extra Fancy.

Utility Grade are a grade below "Fancy". Utility Grade apples could have the appearance of Fancy or Extra Fancy but with slight bruises, minor blemishes and/or dimples caused by hail. They are fine for eating if you don't mind blemishes, these are great for pies. Enjoy those Honeycrisp pies.

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7. What is meant by "Count"? In cases how do I figure the size of an apple?

In the apple industry size is described by how many apples (of that size) will fit in a bushel box holding approximately 40lbs of apples.

For example it takes (100) "100 Count Apples" to fill a bushel box.

Therefore the smaller the apple, the higher the "Count". Likewise the larger the apple, the smaller the count. Putting this on a scale of Large to Small we get the following:

36, 48, 56, 64, 72, 80, 88, 100, 120
Larger Apples----Medium Apples----Smaller Apples

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8. I have a list of twenty people I want to send apples as a gift to. Can I enter them in one order?

YES! Our new website allows for multiple ship addresses in one transaction.

You can also "create an account" to save your info.

If you have any trouble with this feature just send and e-mail or give us a call.

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9. Where are you located and why are your apples so special?

Most of our apples are shipped from Northern New York just South West of Plattsburg and just south of Montreal Canada. Our warmer varieties are grown and packed at our Marlboro NY facility, which is about an hour North of New York City, nestled just below the Catskills. Most of our apple varieties love the colder weather. "Colder the better" we like to say.

We take special care to ensure our apples are the highest quality; From the growing process to storage to packing the gift box. Real people, caring people, working carefully to ensure you get the best.

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10. How much will the shipping cost?

Our new site will calculate shipping cost easily. Simply add the item to your cart, put in the zip code and press calculate shipping. This will show you all your options from UPS Ground - Overnight.

Check out the UPS Ship Map for delivery times or our Shipping 101 for more shipping information.

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11. It is 4PM on Tuesday and I picked next day air as a shipping option will my apples arrive tomorrow?

No. We ship UPS and every package is packed to order. The UPS truck usually arrives at our facility by 3-4PM and we need time to get your apples from the cooler, prepare your package, print a label and have it ready.

If you call us in the afternoon in an apple emergency we will do what we can to help. Usually, it would go the next business day.

Please refer to Shipping 101 for more shipping information.

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12. My spouse thinks I have lost it, because I am obsessed with Honeycrisp. My friends and kids seem to be too. Will you talk to my spouse and explain that this is normal after eating Explosively Crisp Honeycrisp?

Yes. Have them call us, we will explain and help them to understand your addiction to Honeycrisp apples.

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13. My local Supermarket doesn't have Honeycrisp, or the quality of apples we receive from Honeycrisp.com, why is that?
They don't buy from us. Give them our number to solve this problem. If they start buying from us then we'll send you free apples. Just our way of saying thank you.

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14. Do you still have Honeycrisp apples in stock?

Yes. If you can click to order, then the item is in stock. Honeycrisp is our most popular apple and while we do sell to supermarkets we hold back a supply just for our internet customers.

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15. How can I make sure that I will have Honeycrisp apples through the winter?

Click here and order our fruit for (3) months or (6) months. We will make sure to save yours, and we will ship you one box a month for months.

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16. I love Honeycrisp but can I sample another apple with it?

Yes. Order any Extra Fancy Honeycrisp gift box or case and request in the message section that we make 1/2 any other apple we have in stock. You can also choose a Apple Mixer Honeycrisp Combo.

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17. When will you run out of Honeycrisp?

When they are gone. Just kidding. Last year we shipped Honeycrisp until June. This year we hope to make it until at least April or May and possibly June.

Take advantage of Fruit for Months to lock in your Honeycrisp apples.

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18. Is my credit card secure on your site?

Yes. In our many years of online business we've never had a problem with security.

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19. Is my transaction more secure if I call you and have you enter my order?

No. We would enter your order on the web page, just as you would. In our many years of online business we've never had a problem with security.

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20. I hit the back button during the processing and think my card was charged twice what do I do?

Just call our office at 518-695-3220 and have us check on it. If your card inadvertently got charged twice we will credit your card immediately for the error.

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21. Do I have to create an account to order?

No. You can check out and just fill out your info each time. However, you will save yourself some time and typing on future orders by creating an account. To answer the next question, no, we do not store your credit card info. Just your name, address, e-mail and phone number.

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22. I don't see anything in my basket why?

Once you select and item and after you have entered any special request or special shipping info"Add to Cart".

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23. It is January and 10 below in parts of the country and my apples arrived looking shriveled. Did you send me rotten apples?

We only ship apples in good condition. Your apples were most likely frozen in shipment.

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24. My apples arrived and the packaging is destroyed and apples are missing what should I do?

Contact us. We will instruct you NOT to eat the apples and to eventually just throw them out. UPS might ask that you hold onto the apples for their inspection. For quality control purposes we might ask you to do us a favor and take a picture and e-mail it to us. We will replace them.

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25. Are your apples Organic?

No. Like most apple farmers we have a very strict spray program.

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