(518) 695-4517
Shopping Cart 0 Item(s) / Total: $0

Terms and Conditions

  • It is our policy to send you the best product possible, and would never place damaged items in a shipment.
  • Apples and other food items cannot be returned to us.
  • Once a product is ordered and shipped we cannot exchange any items for another item. 
  • Once shipped from our facility all orders are final.
  • We make no warranty or claim as to how ripe or the individual flavor or any food item we ship.  Many times this can vary by season and ones individual tastes.
  • When you complete your order at checkout you have agreed to receive the product ordered and/or have us ship the product to someone for you.  All sales are final.
  • Your credit card or paypal account is charged at the time of checkout.  This is an automatic process.
  • If we ship the wrong item or to the wrong address it is our policy to replace the product or refund your monies paid to us.
  • We make no warranty as to when the product will be shipped or when it will arrive.  Please see our shipping policies for details.
  • We do not warranty that the product will not freeze in shipment.  We may delay shipment when conditions are such at our shipping location that a product is in danger of freezing.
  • If a product is ordered but has not been shipped from our facility and you wish to cancel the order, it is our policy to do so for you and refund your money with no additional fees.
  • We include a letter in every box explaining what to do if the product arrives damaged by the shipping company outside our control.  We will assist in reporting the claim to the shipping company and upon receiving payment from the shipping company we will refund the monies paid for the product or ship out a new box of the product.
  • If an address needs to be changed after the product leaves our facility UPS will charge $12 for the change plus and additional cost in shipping.   If we make this change for you the charges will be billed to your credit card.
  • If at checkout a mistake is made in the address resulting in no option for shipping being presented we will contact you with the cost of the shipping when we receive the order.  At that time you can determine if you would like to proceed with the order or cancel and receive a full refund.
  • It is our policy that any product received that the package appears to have been tampered with in shipment to not consume that product and contact us to replace such shipment.
  • Any refunds agreed to will be made back to the credit card you used for the order and will be refunded within 72 hrs.
  • We will always work to do all we can to resolve any questions or problems in a timely fashion.
  • If you have any questions regarding your order all us at 518-695-4517, fax 518-695-5718 or email at order@honeycrisp.com