(518) 695-4517
Shopping Cart 0 Item(s) / Total: $0

Return Policy/Warranty of Product

At Honeycrisp.com we only pack and ship the highest quality product.
  • Apples and other food items cannot be returned to us.
  • All orders are final once they have been shipped.
  • Once a product is ordered and shipped, we cannot make any exchanges.  
  • You may cancel an order only if it has not yet been shipped.  Honeycrisp.com will refund the total of the order with no additional fees.
  • By completing an order, the customer agrees to receive the product ordered.  All sales are final.
  • Payment with a credit card or Paypal account will be charged at the time of checkout.  This is an automatic process.
  • If we ship the wrong item or to the wrong address it is our policy to replace the product or refund your monies paid to us.
  • We make no warranty as to when the product will be shipped or when it will arrive.  Please see our shipping policies for details.
  • We make no warranty or claim as to the ripeness, flavor, texture, firmness, or color of any food item we ship.  All these variables can vary by season and can depend on an individual taste or expectations.
  • We do not warranty that the product will not freeze in shipment.  We may delay shipment if we believe there is a risk of freezing in shipment.
  • We include a letter in every box explaining what to do if the product arrives damaged.  If this happens, we will assist in filing a claim to the shipping company.  Upon receiving payment from the shipping company, we will refund the cost of the order for the product or ship out a new box of the product.
  • If an address needs to be changed after the product leaves our facility, UPS will charge $12 for the change plus and additional cost in shipping.   These charges will be billed to your credit card.
  • If a mistake is made in the address, you will not be presented with a shipping option at checkout.  If the order is completed without a charge for shipping, we will contact you with the cost of the shipping when we receive the order.
  • If a package is delivered that appears to have been tampered with in shipment, we advise not to consume the product.  Contact us and we will ship a replacement.
  • Any refunds agreed to will be made back to the credit card you used for the order and will be refunded within 72 hrs.

We will always work to do all we can to resolve any questions or problems in a timely fashion.

Please contact us with any questions

Phone: 518-695-4517
Fax: 518-695-5718